Utility Assistance - NYC Mayor's Office of Climate and Environmental Justice
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Utility Assistance

To report a problem with an electric company, visit this link.

Report an electrical problem in a rental building, defective or exposed wiring in a building, or faulty outdoor electrical equipment aquí.

Report a problem with a gas company aquí.

Call 911 to report a gas leak or any gas-related emergency or dangerous condition.

Report an improper, illegal, defective, or unpermitted gas piping or hookup aquí.

Make a complaint about a gas station aquí.

Energy Cost Assistance

Energy burden represents the percentage of a customer’s household income spent on energy each month. Under New York State’s energy affordability policy, a customer is energy cost burdened if they spend 6% or more of their annual monthly income on energy costs.

As of 2019, over 460,000 families in NYC are energy cost burdened. The City is an active participant in utility rate case negotiations and advocates to minimize the impact of increasing energy costs for all New Yorke City residents.

Preparación comunitaria

NYC Emergency Management helps local organizations build capacity within their community to prepare for, respond to, and recover from an emergency. This includes training classes and events, preparedness and emergency information, preparedness resources for disability, access, and functional needs populations, and connecting established community networks to the City’s Emergency Operations Center during a disaster.